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Effective Date: 01.06.2024

Last Updated: 01.06.2024

At Export Mentor (exportmentor.com), we are committed to protecting your privacy. This Privacy Statement explains how we collect, use, and protect your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR).

1. Who We Are

Export Mentor is an online platform providing export training and consulting services to individuals and organizations worldwide. We are the data controller responsible for your personal data.

For any questions or concerns regarding your data, you can contact us at:
📧 Email: courses@exportmentor.com
 

2. What Data We Collect

We may collect and process the following personal data:

• Name, email address, and contact information

• Business name, role, and country

• Payment and billing details

• IP address and browser information

• User activity data on our platform (e.g., course progress, preferences)

3. How We Use Your Data

We use your data to:

• Provide access to our services and platform features

• Process payments and issue invoices

• Communicate important updates or service information

• Customize content and user experience

• Fulfill legal obligations

We will only process your personal data when we have a legal basis to do so, such as your consent, the performance of a contract, or compliance with legal requirements.

4. How We Share Your Data

We do not sell your personal data. We may share it with:

• Trusted third-party service providers (e.g., payment processors, email marketing tools)

• Legal authorities when required by law

• Partners involved in delivering your requested services, under strict confidentiality

All third parties are contractually bound to handle your data securely and in compliance with GDPR.

5. Data Retention

We retain your data only as long as necessary to fulfill the purposes stated in this notice or to comply with legal obligations. You may request deletion at any time (see Section 7).

6. Data Security

We implement technical and organizational measures to protect your data against loss, misuse, and unauthorized access, including secure servers, encryption, and limited access protocols.

7. Your Rights Under GDPR

You have the right to:

• Access your personal data

• Correct inaccuracies

• Request erasure (“right to be forgotten”)

• Restrict or object to processing

• Data portability

• Withdraw consent at any time (if processing is based on consent)

• Lodge a complaint with your local Data Protection Authority

To exercise these rights, contact us at [insert contact email].

8. International Data Transfers

As Export Mentor operates globally, your data may be transferred and processed outside the EEA. We ensure appropriate safeguards (e.g., Standard Contractual Clauses) are in place to protect your information.

9. Cookies and Tracking

We use cookies to enhance user experience and analyze site usage. You can manage your cookie preferences via your browser or our cookie banner. For more details, see our Cookie Policy.

10. Changes to This Statement

We may update this Privacy Statement from time to time. The latest version will always be available on our website. Material changes will be communicated to you directly where appropriate.

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